Refund Policy
Last updated: 1 November 2026
Once-off payments
HomeKeep's paid plans are sold as a single once-off payment — there are no subscriptions or recurring charges. Because the upgrade unlocks features immediately and permanently, all payments are generally non-refundable.
When we will issue a refund
We will issue a full refund in the following circumstances:
- You were charged but your account was not upgraded (a technical payment error).
- You were charged twice for the same upgrade.
- You contact us within 7 days of payment and have not made use of the unlocked features.
We consider refund requests outside these circumstances on a case-by-case basis. We want HomeKeep to be worth every rand — if something went wrong, talk to us.
How to request a refund
Email info@homekeep.co.za with the subject line "Refund request" and include:
- The email address on your account.
- The date of payment.
- A brief reason for the request.
We aim to respond within 2 business days. Approved refunds are processed back to the original payment method via Yoco and typically appear within 5–7 business days.
Service discontinuation
In the unlikely event that HomeKeep is shut down permanently, users who purchased a paid plan within the preceding 12 months will be offered a pro-rata refund.